Frequently Asked Questions
Why is my shipment delayed?
We appreciate your patience and apologize for any delay. While we are still fulfilling orders on time, due to the impact of COVID-19 carriers have experienced some shipping delays. Keep an eye on your email for delivery updates.
What carriers do you use for shipping?
Can you ship internationally or process international credit cards?
At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.
How can I pay for my order?
We accept Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.
How long will it take me to get my order?
For standard shipping, you should receive your order within 4-5 business days.
How can I check the status of my order?
We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here.
Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.
Can I exchange or return my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site. Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our "help" button below.
Where can I find product sizing information?
Product sizing varies between different styles. Product size information can be found toward the bottom of each product detail page as shown in the image below. Unless otherwise specified sizing is in inches and centimeters and is taken with the item lying flat.